Questions and Answers

What is the client to staff ratio?  

   We at Trips R Us want to do everything possible to make sure our clients have an awesome experience. To assure this, we must have the appropriate staff to client ratio (1:5 minimum) to meet everyone's needs. Staff ratios are approximations and may vary accordingly to the needs and levels of the clients (as a whole.) We also rate the pace of our trips: 1 sun= slow-paced, 2 suns= typically paced, 3 suns= fast paced, if unsure of which trip is appropriate for your client(s), please contact Trips R Us for more information. A Consumer Information Form and Seizure Sheet (if applicable) MUST be completed in its entirety prior to attending ANY programs/trips. Guardians/parents/house staff must disclose ANY and ALL information pertaining to the person(s) in their care in order for Trips R Us to assure everyone has a safe, comfortable, and enjoyable experience. Trips R Us is not responsible for any situation that may occur due to inadequate disclosure of pertinent information.

Does Trips R Us offer any type of payment plan for Big Trips?
    YES!  We offer a payment plan for those interested on all trips over $500. We will send you a payment book based upon the amount you give for a deposit; receiving full payment 45 days prior to your trip or 65 days for cruises.

Can parents accompany their children on the trips with Trips R Us?
     No!  Our goal is to provide people with disabilities a way to gain social skills and a circle of friends outside of their immediate family. We strive to enhance self-confidence and personal growth through the awesome experiences of our social events and travel adventures.

What are your trip cancellation policies?
   Cancellations by guest: Trips cancelled must be in writing and received 45 days prior to the date of your vacation, if so your payments will be refunded less a $30.00 handling fee. In the event of cancellation AFTER our 45-day policy, we will try to fill your spot with another traveler; if that is possible, we will return your payment less $30.00 handling fee and any transfer charges. If we are unable to fill your spot, you will be charged any pre-paid purchases such as airline tickets, cruise, train tickets, shows tickets, and a percentage of the hotel room (if applicable), plus $30.00 handling fee will be charged. Cancellation within 7 days before our travel date there will be no-refund. We cannot give any refund for missed trips due to late arrival or lack of proper identifications at the airport. We strongly suggest Trip Cancellation Insurance to protect yourself…if you need to cancel for some unforeseen reason. Call Trips R Us and we will send you an application in the mail from TRAVELEX or visit their website at www.travelex-insurance.com for any question or concerns. This is the only way to cover yourself if you need to cancel your vacation and receive a full refund allowed by TRAVELEX's insurance policy.

When should I book?
   If you're interested in traveling with us, we urge you to book as soon as possible, since all of our trips have limits and can sell out!

What air carriers do you use?
   We always use regularly scheduled, major airlines. Your carrier and flight schedule are confirmed by mail approximately 15-30 days prior to departure, depending on the trip. Transportation to the airport is not included on our big trips. We will have a Staff at Logan Express Framingham or you can meet at the Airport.

How do I book a trip with you?
   To book online, click on the registration form link, print it, and mail your completed registration form to Trips R Us, 42 Eden Street, Framingham, MA 01702. You may also e-mail or call us and we will send you out a registration form in the mail for you the next day.

What documents do I need to travel?
   Traveling internationally, you are required to have a US Passport, which must be valid for at least six months after your return date. For trips to Canada and some Caribbean destinations, it will soon be required that you have a US Passport, so we highly recommend applying for a passport for any travel outside of the United States.  We encourage clients to carry a STATE ID card/driver's license, which is issued by the Registry of Motor Vehicles. We will inform you of ALL documentation that is required for you to travel 15-30 days prior to departure depending on the trip.  Trips R Us encourages everyone to have eligible luggage tags on all belongings.

How do I make payments?
   Payments for trips may be made with Personal Check, Money Order or bank check and mailed to 42 Eden Street, Framingham, MA 01702. We are in the process of setting up services to offer credit cards payments for your conveniences. All of our trips include everything stated in the description after the price. After your registration form and deposit are received; we will send a payment book when requested that will indicate monthly payments and the due date.

When will I receive travel documents?
   You can expect your travel documents (final itineraries and all information) to be sent approximately 2-3 weeks prior to departure. We are always a phone call or e-mail away if you have any questions regarding your trip, itineraries, etc.

Is Trips R Us able to accommodate consumers, who require the aid/use of adaptive equipment (e.g. walker, wheelchair)?
   At this time we are no longer able to transport individuals, who require the aid/use of adaptive equipment (e.g. walker, wheelchair) in our 15-passenger van and/or a van rented for transportation during our trip.  We are terribly sorry about this, but as always our main concern is the safety of our travelers traveling with us.  At this time we do not have a wheelchair accessible van and would have to place the wheelchair, walker, and/or adaptive equipment in the aisle/opening of the double door in our van.  We are no longer able to place anything in this area; as this is the only means for an exit/emergency exit for people traveling in the van.  We apologize if this has caused you any inconvenience in anyway and would be more than willing to discuss any alternatives you may suggest.